Shipping policy

Thank you for supporting 3H Collective — a firefighter family owned brand built for shift kids, fire wives, and the families behind the badge.

Because many of our products are made-to-order, please review our shipping information below before placing your order.

Processing Times

Most orders are processed within:

  • 5–10 business days

Processing time does not include shipping time.

During holidays, product launches, sales, or high-volume periods, processing times may be extended slightly. We appreciate your patience while we create your order with care.

Shipping Times

Estimated shipping times after processing:

  • Standard Shipping: 3–7 business days
  • Priority Shipping: Based on carrier availability

Shipping times are estimates and are not guaranteed.

Tracking Information

Once your order ships, you will receive a confirmation email with tracking information.

Please allow up to 48 hours for tracking updates to appear.

Incorrect Addresses

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect address is entered:

  • We cannot guarantee changes after the order is placed
  • Returned packages may require additional shipping fees for reshipment

Lost, Delayed, or Stolen Packages

3H Collective is not responsible for:

  • Carrier delays
  • Lost packages marked as delivered
  • Stolen packages
  • Weather-related shipping delays

If your package is marked delivered but cannot be located, please contact the shipping carrier directly.

Damaged Orders

If your order arrives damaged, please contact us within 5 days of delivery at threeheroscollective@yahoo.com.

Please include:

  • Your order number
  • Photos of the packaging and product
  • A brief description of the issue

We will work quickly to resolve the problem.

Questions?


For shipping questions or order support, please contact us at the email above.


Thank you for supporting our small family-run business.